Return and Refund Policy

At Handyfira, we aim to provide a clear and fair return and refund process.

Returns

Handyfira offers a standard 30-calendar-day return window from delivery for eligible products.

To request a return, email [email protected] within 30 calendar days of receiving your order.

For standard change-of-mind returns, products must be unused, in their original condition, and free from damage or modification after delivery. Original components, accessories, and packaging should be included where reasonably possible. Proof of purchase is required.

Contact us before returning a product. Once your return is approved, we will provide instructions and the appropriate return address. Our registered business address is not automatically a return location.

Damaged, Defective, or Incorrect Products

Inspect your order upon delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible, preferably within 7 calendar days.

Include your order number, a description of the issue, and photographs of the product, affected components, and packaging where applicable.

Depending on the circumstances and applicable law, an appropriate resolution may include repair, replacement, exchange, or refund.

The requested seven-day reporting period does not restrict mandatory consumer rights.

Return Shipping Costs

For eligible change-of-mind returns, customers are generally responsible for return shipping costs where permitted by law.

For products confirmed to be defective, damaged during delivery, or incorrectly supplied because of our error, Handyfira covers reasonable return shipping costs where required by law or agreed upon by our customer service team.

Refunds

After receiving and inspecting an approved return, we will notify you of the refund decision.

Approved refunds are generally issued to the original payment method. We aim to process them within 5–10 business days after inspection. Additional processing time may be required by your payment provider.

Original shipping charges for standard change-of-mind returns may be non-refundable, except where required by law.

Exchanges and Exceptions

Exchanges depend on product availability and approval. If an appropriate replacement is unavailable, we may offer another lawful resolution, including a refund.

Where permitted by law, standard change-of-mind returns may be refused for products that have been used, altered, damaged after delivery, or returned without essential components.

For pet beds with removable covers, all applicable components should be included in a return. For crates, gates, and playpens, supplied panels, latches, fasteners, trays, and other essential parts should be returned where applicable.

These conditions do not remove legal rights concerning defective, incorrectly described, or incorrectly supplied products.

Order Cancellations

Contact [email protected] promptly to request a cancellation or modification. We will make reasonable efforts to assist before processing or dispatch.

Once an order has shipped, cancellation or modification may no longer be possible through the standard order process. Mandatory cancellation and withdrawal rights remain unaffected.

Contact Information

Email: [email protected]

Company Name: Chongqing Renshunxin Decoration Engineering Co., Ltd.

Business Address: Part of Room 9-1, Unit 2, No. 56 Jinkai Avenue, Liangjiang New Area, Chongqing 401120, China.